Frequently  Asked  Questions

How often should a mattress be cleaned?
Cleaning frequency depends on several factors. A sample taken from the mattress will show the level of contaminants, which then can guide us to an appropriate cleaning schedule based on your individual needs. Conditions such as health factors, humidity levels, family pets, and personal preferences must all be taken into account.

Why can't I just vacuum my own mattress?
You can...BUT it's important to know this: if your vacuum does not use a HEPA filter, your vacuuming efforts will be stirring up the contaminants, but not effectively collecting them. And, as a result, your allergies and/or asthma symptoms could be made even worse. Our cleaning process combines high-powered vibration and suction, high-intensity UVC germicidal lights, and sanitizing spray to reduce and remove the dust mites and dirt, as well as all the other contaminants that are deeply embedded in the mattress.
 
Isn't cleaning my mattress pretty pointless, since there are other allergens throughout my house I can't escape?
Your assumption: if you cannot avoid all the allergens all the time there is no point in trying to avoid any of them, is a common mistake made by many allergy sufferers. This notion, however, is just not true! Physicians and allergy experts agree that breathing in airborne allergens is a cumulative problem. They'll tell you that any measures you can take to avoid additional allergens will help your system from becoming totally overwhelmed which, in turn, could trigger an allergy or asthma attack.

Environmental controls are helpful solutions that can reduce allergen exposure. Click here to see ways to Protect Your Bedroom From Dust Mites.

How long does the cleaning process usually take?
It depends on the size of mattress but, in general, the cleaning process takes approximately 30 to 45 minutes for a single or double (full), and 50 to 60 minutes for queen and king sizes. Start to finish, our service technicians "plan" about 1 hour/per mattress.

Is there any "wait time" after you finish, or can we immediately use the bed?

The final phase of the cleaning process includes a light spray we mist the bed with. So "wait time" is about 20 to 30 minutes.

What’s in the misting spray? Is it a harsh chemical?

The spray is a combination plant and mineral base--there are no chemicals in it at all. It is a highly effective
antibacterial, antiviral sanitizing spray that neutralizes the proteins of dust mites on contact, and drastically slows the growth and reproduction of any bacteria, fungi, and molds for up to 12 weeks. This sanitizing spray is safe for people and pets, and is suitable for carpets, bedding, mattresses and upholstery.

Will there be a big mess after you finish?
Absolutely not!. We leave the room exactly as we found it. Our service technicians are trained in both Cleaning Methods & Techniques and Customer Service. X-MITES prides itself in its highly-professional ways. Customer satisfaction is VERY important to us!

Can cleaning my mattress cure my allergies?
Unfortunately no, but it will help reduce the severity and frequency of your symptoms. About 85% of asthmatics and allergy sufferers are allergic to the allergens in dust mite proteins and dust mite excrement, and therefore, obtain considerable relief after a mattress cleaning. 

I recently bought a new mattress, at what point will it need cleaning? 
A new mattress, if used on a regular basis, will benefit from a cleaning after 1 years use, or, perhaps sooner, if conditions call for it

Is a very old mattress even worth cleaning?
Usually, yes. While old mattresses will have much higher levels of dirt, debris and dust mites, if the mattress itself is still structurally sound, it's well worth the money to have it cleaned. Our cleaning process is extremely effective and will make even a very old mattress clean and fresh again.

Is there a time of the year when dust mites are a bigger problem? Like summer, for instance, because of higher humidity levels?
It seems logical that summer would be the worst season for dust mites because of the warmer temperatures and the higher humidity, but research has shown that, in fact, dust mites are a problem all year long. Winter, in particular, is a problematic dust mite time because people tend to spend more time indoors with their windows and doors closed.

I hear a lot about special mattress covers being used to prevent allergies. What is your "take" on them?
People who suffer from allergies and/or asthma may find some relief with the use of a protective mattress cover. It is critical, however, to only use them on a new or newly-cleaned mattress as, otherwise, the cover will act as an incubation container, allowing molds, mites, fungi, etc. to steadily increase. Also, the recommended weekly washings can make for a cumbersome, time-consuming task. We believe regular, professional cleanings are an easier and more effective way to keep your mattresses clean and healthy.